These terms and conditions ("Terms", "Agreement") are an agreement between Stellar Pro Detailing and Restoration ("Service Provider", "we", "us", "our") and the customer ("Customer", "you", "your") accessing or using Stellar Pro Detailing and Restoration services ("Services"). This Agreement sets forth the general terms and conditions of your use of the Services provided by the Service Provider.

1. Services:

1.1. The Service Provider agrees to provide mobile boat detailing and/or brightwork restoration and finishing services to the Customer at the agreed-upon location and time.

1.2. The Services provided may include, but are not limited to, washing, waxing, polishing, interior cleaning, and other related boat detailing and/or brightwork services as agreed upon between the Customer and the Service Provider.

2. Appointment Scheduling:

2.1. The Customer agrees to schedule appointments for the Services in advance.

2.2. Changes to scheduled appointments must be communicated to the Service Provider at least 48 hours in advance.

3. Payment:

3.1. Final payment for the Services shall be fulfilled at the completion of services unless otherwise agreed upon between the Customer and the Service Provider. All services over $500 require a 40% deposit at the time of booking in order to secure a place on the schedule and secure materials. Deposits are non-refundable but service dates can be rescheduled.

3.2. Payment schedule for quotes over $1000 is as follows: 40% deposit at booking, 20% payment on the start day of Services, 40% final payment made upon completion of all Services. Unless agreed upon otherwise.

3.3. Payment methods accepted by the Service Provider include cash, check, Zelle, credit/debit payment portal. The Customer agrees to pay for credit card fees and/or bank charges if any.

3.4. Any additional services requested by the Customer during the provision of Services may incur additional charges.

4. Cancellations and Refunds:

4.1. Cancellations made by the Customer less than 48 hours before the scheduled appointment will result in a $50 cancellation fee. We reserve the right to reschedule or cancel appointments. The Customer will be notified of any appointment changes. Deposits will be returned if no work is performed.

4.2. In severe weather, we may determine it is not safe to travel and/or carry tools and supplies to your boat; therefore, your detailing service for that day will be postponed. When this occurs, a new date will be rescheduled.

4.3. Services are non-refundable. If necessary we will return to the site location to complete any service that was incomplete or unsatisfactory, at no charge to the Customer.

5. Liability:

5.1. The Service Provider shall not be liable for any damages to the Customer's boat or property arising from the provision of Services, except in cases of willful misconduct or gross negligence.

5.2. The Customer acknowledges that the Service Provider shall not be liable for any damages resulting from pre-existing conditions or defects in the boat.

5.3. The Service Provider does not guarantee against the failures of paint protection as a result of damaging maintenance practices which are out of the Service Providers control.

6. Customer Obligations:

6.1. The Customer agrees to provide access to the boat and necessary utilities (water, power) at the scheduled location and time for the provision of Services.

6.2. The Customer understands that there may be additional charges if we need to remove items prior to cleaning hatches, lockers, compartments etc. Heavier items may result in a larger upcharge. In order to minimize the risk of loss or damage we advise customers remove the clutter from compartments themselves.

6.3. The Customer agrees to pay for travel fees to and from the location of service.

7. Insurance:

7.1. The Service Provider shall maintain appropriate insurance coverage for liability and property damage arising from the provision of Services.

8. Confidentiality:

8.1. Both parties agree to keep confidential any proprietary or sensitive information disclosed during the provision of Services.

9. Governing Law:

9.1. This Agreement shall be governed by and construed in accordance with the laws of South Carolina, without regard to its conflict of law provisions.

10. Entire Agreement:

10.1. This Agreement constitutes the entire agreement between the parties regarding the subject matter herein and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

By booking our Services, you agree to be bound by these Terms and Conditions. If you do not agree to abide by these Terms and Conditions, you may not use our Services. We reserve the right to update or modify these Terms and Conditions at any time without prior notice.